Privacy Policy

Updated on November 2025

At Mas Callnet India Pvt. Ltd. (“we,” “our,” or “us”), your privacy is our top priority.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website https://mascallnet.ai (“Website”).

By using or accessing our Website, you consent to the terms of this Privacy Policy and agree to the collection and use of your information in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We collect the following categories of information when you interact with our Website:

a) Personal Information

Information that identifies or relates to you personally, such as:

Name, email address, and phone number (when you contact us, subscribe, or request a callback).
Billing or payment information (processed securely via third-party providers, if applicable).
Any details you voluntarily share with us (feedback, comments, resumes, inquiries, etc.).

b) Non-Personal Information

Information that does not directly identify you, such as:

Browser type, operating system, and device information.
IP address and approximate geographic location.
Website usage data (pages visited, time spent, referring URLs).
Cookies and similar tracking technologies.

2. Purpose and Lawful Basis for Processing

We process your personal data based on your consent or legitimate uses permitted under Indian law, for the following purposes:

To provide and improve our Website and related services.
To respond to your queries, requests, or feedback.
To personalize your user experience.
To send you updates, newsletters, or promotional materials (only with your explicit consent).
For analytics, fraud detection, and security monitoring.
To comply with legal obligations and regulatory requirements.

You may withdraw your consent at any time by contacting us at care@teammas.in.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Types of Cookies Used:

Essential Cookies: Necessary for core functionality (e.g., navigation, security).
Analytics Cookies: Help us understand how users engage with our site.
Functional Cookies: Remember preferences such as language and region.
Advertising Cookies: Deliver personalized ads and measure their effectiveness.

Managing Cookies:
You can modify or disable cookies through your browser settings. Note that disabling cookies may impact Website functionality.

4. Sharing and Disclosure of Information

We do not sell or rent your personal data.
We may share information only under the following circumstances:

Service Providers: With trusted third parties who perform services like hosting, analytics, or payment processing on our behalf, bound by confidentiality and data protection agreements.
Legal Obligations: To comply with applicable law, regulation, or court order.
Business Transfers: In connection with a merger, acquisition, or asset transfer, where your data may be part of the transferred assets.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated above or as required by applicable law.
Once data is no longer needed, it will be securely deleted or anonymized.

6. International Data Transfers

Your personal data may be processed or stored on servers located outside India (for example, by cloud or analytics providers).
We ensure that such transfers comply with the requirements of Indian data protection law and that adequate safeguards are in place.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Secure Sockets Layer (SSL) encryption.
Firewalls and intrusion detection systems.
Restricted employee access to personal information.

However, no online system is completely secure. You share information at your own risk.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

Right to Access: Obtain a copy of your personal data.
Right to Correction: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data.
Right to Withdraw Consent: Withdraw previously given consent at any time.
Right to Data Portability: Receive a copy of your data in a structured format.
Right to Grievance Redressal: File a complaint if you believe your data has been mishandled.

To exercise your rights, please contact our Grievance Officer.

9. Children’s Privacy

Our Website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us at care@teammas.in — we will delete such data promptly.

10. Third-Party Links

Our Website may contain links to external sites.
We are not responsible for the privacy practices or content of those websites.
Please review their policies independently before sharing your data.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our operations.
All updates will be posted on this page with a revised “Effective Date.” Continued use of our Website constitutes your acceptance of the revised Policy.

12. Grievance Officer and Contact Information

If you have any concerns, complaints, or requests related to your personal data, please contact:

Grievance Officer:
Mas Callnet India Pvt. Ltd.
Email: care@teammas.in
Address: Noida, Uttar Pradesh, India

We aim to acknowledge and respond to all valid data protection requests within the time frames prescribed under Indian law.

This Privacy Policy complies with:

The Digital Personal Data Protection Act, 2023 (India)
The Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011