Customer Experience Solutions That Drive Business Growth

Transform your customer service with reliable solutions that enhance satisfaction and build lasting customer relationships

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Driving Sustainable Growth Through Scalable BPO Solutions

23+

Years of Experience

250+

Clients Served

Delivery Centers

97%

Client Retention

2500+

Team Members

Comprehensive Customer Experience Solutions

AI-Enabled Customer Experience Suite

Why Clients Choose Our Services

Expertise & Experience

Technology & Innovation

Quality & Reliability

Security & Compliance

Our Service Offerings

Contact Center Solutions

Reliable Customer Support Services
Our contact center solutions combine trained professionals with efficient processes to deliver consistent customer experiences across multiple channels.

Business Process Services

Efficient Operations Management
Streamline your business operations with our outsourcing solutions that improve efficiency and support business growth.

Specialized BFSI Services

Expert Financial Services Support
Leverage our financial services expertise for accurate and secure business process outsourcing solutions.

Industries We Serve

Our Commitment to Quality

Our Values

Our Missions

To deliver reliable customer experience solutions that help businesses build strong customer relationships and achieve operational excellence.

Your Customer Experience Partner

Founded in 2003, Mas Callnet has grown into a trusted Customer Experience and business process partner, serving clients across multiple industries. We combine industry knowledge with reliable technology to deliver effective customer service solutions.

Our Approach:

Ready To Enhance Your Customer Experience?

Join hundreds of businesses that trust Mas Callnet for their customer service needs. Let us help you improve customer satisfaction and support your business growth.

Driving Innovation. Delivering Excellence.

At the core of our success lies our People–Process–Technology framework, which ensures every solution is:

Founded in 2003, Mas Callnet India Pvt. Ltd. has grown into India’s premier 360° Customer Experience (CX) and ITES partner, trusted by 250+ clients across industries worldwide.

We bring together deep industry expertise, advanced AI, and next-gen technology to deliver transformative contact center, business process, and knowledge outsourcing solutions. Our commitment to innovation, integrity, and excellence has made us the preferred partner for enterprises seeking scalable, future-ready CX solutions.

With over two decades of proven expertise, we continue to redefine customer experience, optimize operations, and create measurable business outcomes. At Mas Callnet, every client engagement is an opportunity to innovate, transform, and succeed — together.

Empowering Businesses with Next-Gen Expertise

At Mas Callnet, we are more than a client call service provider — we are your strategic partner in digital transformation. For over two decades, global enterprises have trusted us for our integrity, reliability, and unwavering commitment to excellence. With a future-ready approach powered by AI, automation, and human expertise, we deliver outcomes that truly elevate your business.

1. Strategic Growth Partner

Driving Success Through Innovation

For over two decades, Mas Callnet.ai has empowered global enterprises with AI-driven solutions, blending technology and human expertise to deliver seamless customer experiences, optimize operations, and fuel sustainable business growth.

2. Future-Ready Solutions

IAI, Automation, Human Excellence
We combine advanced AI, intelligent automation, and skilled professionals to create truly transformative solutions that elevate customer engagement, streamline processes, and help businesses stay competitive in rapidly changing markets.

3. Trusted Global Partner

Integrity. Reliability. Proven Excellence.

With 21+ years of experience and 250+ clients worldwide, we are recognized for delivering secure, scalable, and cost-effective solutions that build long-term trust, foster stronger partnerships, and ensure every engagement creates sustainable impact.

4. People. Process. Technology.

Innovation That Drives Results
Our unique framework integrates talent, streamlined workflows, and advanced technologies, enabling tailored solutions for diverse industries. This synergy ensures efficiency, scalability, and customer satisfaction, redefining how businesses connect and grow.

Empowering Businesses with Next-Gen Expertise

At Mas Callnet.ai, we are more than a client call service provider — we are your strategic partner in digital transformation. For over two decades, global enterprises have trusted us for our integrity, reliability, and unwavering commitment to excellence. With a future-ready approach powered by AI, automation, and human expertise, we deliver outcomes that truly elevate your business.

Call Center Services

Seamless Customer Engagement, Anytime, Anywhere
Our AI-driven omnichannel contact center solutions help brands reimagine customer interactions. From voice, chat, and email to social and digital platforms, we ensure personalized, 24/7 support that builds loyalty, boosts satisfaction, and creates a competitive edge.

Business Process Automation

Intelligence That Transforms Operations
Our 360° Customer Experience (CX) framework integrates intelligent automation, AI, analytics, and cloud technology to streamline processes, unlock efficiencies, and fuel sustainable growth. By redesigning workflows, we empower organizations to move faster, operate smarter, and scale seamlessly.

Knowledge Process Outsourcing

AI-Powered Precision for the BFSI Sector
Our specialized KPO solutions combine deep domain expertise with advanced AI capabilities to deliver unmatched accuracy and security. From document classification and fraud detection to intelligent data processing, we safeguard process integrity while enabling smarter decision-making for the BFSI ecosystem.

Industries We Serve

We deliver tailored BPO solutions across diverse industries, ensuring efficiency, scalability, and growth while enhancing customer experiences worldwide.

Banking and Financial Services

Streamlined support for digital learning.

Insurance

Efficient customer care, content handling.

Retail and Eccomerce

Optimized processes with reliable outsourcing.

FMCG

Seamless booking support and assistance.

Healthcare

Managing engagement with scalable solutions.

Automobiles

Personalized support for client wellness.

Automotive

Claim processing with accurate handling.

EV

Real-time tracking and customer support.

Telecommunications

Managing engagement with scalable solutions.

Aviation

Personalized support for client wellness.

Logistics

Claim processing with accurate handling.

Book a Free Consultation with Our BPO Experts

Choose a convenient date and time to discuss how MascallNet.ai can transform your business with AI-powered BPO solutions.

Solutions That Help You Work Smarter

We seamlessly combine smart design principles with advanced technology, delivering innovative and customized solutions that empower brands and businesses to grow, engage effectively, and achieve long-term success in today’s competitive digital landscape.

Knowledge Process Outsourcing (KPO)

AI-Powered Precision for the BFSI Industry. Our KPO services deliver accuracy, security, and intelligence to the BFSI sector. Leveraging advanced AI and machine learning, we specialize in document classification, intelligent data entry, and fraud detection. The result: process integrity, operational efficiency, and trusted decision-making at scale.

Customer Experience Management (CEM)

Designing Customer Journeys That Truly Connect. We help businesses create personalized, seamless, and location-independent customer experiences. By combining insights, strategy, and execution, we empower organizations to deliver consistent, meaningful interactions that strengthen loyalty and drive growth.

Contact Center Services

Transforming Conversations Into Competitive Advantage. Our omnichannel contact center solutions redefine customer engagement. From voice, chat, email, and social to advanced self-service options, we deliver cost-efficient, secure, and quality-driven support. Every interaction is an opportunity — and we make sure it counts.

Business Process Automation (BPA)

Intelligence That Scales Your Business. With our 360° automation framework, we bring together AI, analytics, and cloud technologies to optimize operations and enhance customer experiences. By automating complex workflows, we reduce costs, increase speed, and enable sustainable growth for the future.

Pay-As-You-Go CX Solution

Flexible. Scalable. Performance-Driven. Our on-demand CX model blends IVR, Dialer, Omnichannel CRM, and 24/7 human support into one AI-enabled suite. You pay only for performance, ensuring cost-effectiveness without compromising quality, making enterprise-grade CX accessible for businesses of all sizes.

360° Customer Support

All-in-One Support, Backed by AI and Expertise. We provide comprehensive customer service solutions that integrate advanced technology, skilled professionals, and actionable analytics. The outcome: higher satisfaction, stronger retention, and long-term loyalty, giving your business a decisive edge in competitive markets.

Committed to Security and Excellence: ISO 27001 Certified

At Mascallnet, data security is our top priority. With our ISO 27001 certification, we adhere to globally recognized standards for information security, risk management, and regulatory compliance—giving you complete peace of mind when outsourcing your critical business processes.

Rely on us to protect your data while delivering world-class BPO solutions.

What clients said about us

Discover what our valued clients have to say about their experiences, satisfaction, and success working with our dedicated team.

Mukesh Jain

CEO- Doorserve solution

"I got excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SAL management will find the solution useful."

Pramod Kumar Pandey

Manager: After Sales-Usha SriRam

"I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business"

Vineet Lather

Engineer-Spheros Motherson

"Team mas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate computer capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service."