Updated on November 2025

1. Acceptance of Terms

Welcome to the official website of Mas Callnet India Pvt. Ltd. (“Company,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of our website https://mascallnet.ai/ (the “Website”) and any related online services.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our [Privacy Policy] ( insert link ). If you do not agree, please discontinue use immediately.

If you access the Website from outside India, you are responsible for compliance with local laws.

2. Modifications to Terms

We may modify or replace these Terms at any time at our sole discretion. The “Last Updated” date indicates the latest revision.
Significant changes may also be communicated through a notice on the Website or via email.
Your continued use of the Website constitutes acceptance of the revised Terms.

3. Use of the Website

a. License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website solely for lawful, personal, and non-commercial purposes.

b. Prohibited Activities

You agree not to:

• Violate any applicable local, state, national, or international law.
  
  
• Infringe upon our intellectual-property or proprietary rights, or those of others.
  
  
• Engage in harassment, defamation, discrimination, or harm to individuals or groups.
  
  
• Upload or transmit viruses, malware, or malicious code.
  
  
• Attempt to gain unauthorized access to, or interfere with, any part of the Website or connected servers.
  
  
• Use automated tools (robots, spiders, or similar) to monitor or copy Website content.
  
  
• Use the Website for advertising, spamming, or solicitation without prior written consent.
  
  

c. User Submissions

Any information or materials you submit through the Website (e.g., forms, feedback, inquiries) must be truthful and non-confidential. You authorize us to use such information in accordance with our Privacy Policy.

4. Intellectual Property Rights

All content on this Website—including text, graphics, software, designs, logos, images, and other materials—is the exclusive property of Mas Callnet India Pvt. Ltd. or its licensors and is protected under applicable copyright, trademark, and other IP laws of India.

All trademarks and logos displayed are either registered or pending registration under Indian law.
You may not reproduce, distribute, modify, or publicly display any content without our prior written consent.

5. Privacy Policy

Your privacy is important to us. Our [Privacy Policy] ( insert link ) explains how we collect, use, and protect your data in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011.
By using the Website, you consent to the data practices described therein.

6. Cookies

We use cookies to enhance your browsing experience and enable certain Website functions.
By using this Website, you consent to our use of cookies in accordance with our [Cookie Policy] ( insert link ). Cookies help analyze site usage and improve services.

7. Third-Party Links and Integrations

This Website may contain links to third-party websites or services not operated by us.
We have no control over—and assume no responsibility for—their content, policies, or practices.
We encourage you to review the Terms and Privacy Policies of any third-party site you visit.

If the Website integrates third-party tools (e.g., chatbots, payment gateways, CRM platforms), you agree to use them at your own risk.

8. Disclaimer of Warranties

You use the Website at your own risk.
The Website is provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee uninterrupted or error-free operation or that the Website is free from viruses or harmful components.

9. Limitation of Liability

To the maximum extent permitted by law, Mas Callnet India Pvt. Ltd. and its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the Website, or from unauthorized access to your data or communications.

10. Indemnification

You agree to indemnify, defend, and hold harmless Mas Callnet India Pvt. Ltd. and its affiliates, officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Website.
This indemnity shall survive termination of these Terms.

11. Termination

We may suspend or terminate your access to the Website at any time without notice if you violate these Terms or for any other reason deemed appropriate.
Upon termination, your right to use the Website ceases immediately.

Provisions relating to ownership, warranties, liability, and indemnity shall survive termination.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. All disputes arising out of or related to these Terms shall first be resolved amicably through mutual discussion.
If unresolved within 30 days, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act 1996 (as amended).
The arbitration venue shall be Noida, Uttar Pradesh, and proceedings shall be conducted in English.
Courts in Noida shall have exclusive jurisdiction.

13. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Grievance Officer

In accordance with the Information Technology Act 2000 and Rules thereunder, the Grievance Officer for Mas Callnet India Pvt. Ltd. is:

Name: [Insert Name of Grievance Officer]
Designation: Grievance Officer
Email: care@teammas.in
Address: Mas Callnet India Pvt. Ltd., [Registered Office Address], Noida, Uttar Pradesh, India.
Complaints will be acknowledged within 24 hours and resolved within 30 days.

15. Contact Us

For any questions regarding these Terms and Conditions, please contact:

Mas Callnet India Pvt. Ltd.
Email: care@teammas.in
Address: Noida, Uttar Pradesh, India
CIN: U74899DL1990PTC038798