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EV Support Services
Enhance customer experience and streamline operations with our specialized electric vehicle support solutions
- Indutries We Serve
EV Support Service
Mas Callnet delivers end-to-end customer experience solutions for the electric vehicle ecosystem, helping manufacturers, charging network operators, and fleet service providers deliver seamless, reliable, and intelligent support.
Powered by CallMaster™, our AI conversation intelligence platform, we help EV companies automate customer communication, monitor performance, and deliver personalized support through omnichannel, multilingual, and data-driven service delivery.
- Additional EV Services
Specialized EV Solutions
Battery Services
- Monitor performance metrics and assist in warranty claim coordination.
- Offer proactive alerts for degradation and service requirements.
Fleet Electrification
- Provide support for drivers, telematics data assistance, and operational transition.
- Manage driver helpdesk operations for electric fleet management.
Sustainability Support
- Assist organizations in reporting energy savings, carbon offsets, and sustainability metrics.
- Manage compliance communications for environmental certifications.
CallMaster™ Integration
- CallMaster™ Integration: AI analytics track customer feedback, charging patterns, and service issues to drive continuous optimization in sustainability and fleet operations.
- Our EV Services
Electric Vehicle Support Solutions
EV Customer Engagement
- Customer Education: Guide customers through EV features, warranty details, and maintenance best practices.
- Lead Management: Manage inquiries from potential EV buyers with AI-assisted qualification and follow-up.
- Purchase Assistance: Help customers understand financing options, subsidies, and incentive programs.
- Customer Feedback: Collect and analyze post-purchase satisfaction data for continuous improvement.
CallMaster™ Advantage:
- Voice Bots handle routine inquiries about EV specifications, booking, and ownership benefits.
- Sentiment Analysis identifies dissatisfaction early to trigger proactive support.
- Smart Nudges assist agents with real-time pitch and communication improvements during live interactions.
- AI-Driven Feedback Loops provide insights to improve EV brand experience and retention.
Charging Infrastructure Support
- Station Monitoring: Track charging station availability, uptime, and usage analytics.
- Payment Assistance: Support for billing, wallet management, and subscription queries.
- Technical Help: Troubleshoot charging issues and coordinate service tickets with backend teams.
- Outage Notifications: Alert customers in real time about charging downtime or service disruptions.
CallMaster™ Advantage:
- AI Alerting: Detects patterns in customer complaints and auto-escalates chronic station issues.
- Automation: Auto-tags technical calls, ensuring faster routing to field support.
- Predictive Insights: Identifies recurring infrastructure bottlenecks for operational improvement.
- 24/7 Monitoring: Enables continuous omnichannel visibility with voice, email, and chat support.
EV Roadside Assistance
- Emergency Support: Coordinate towing, battery swaps, or service dispatch during breakdowns.
- Battery Issues: Manage high-priority calls related to battery failure or range concerns.
- Mobile Charging: Assist customers with information or dispatch for on-site charging options.
- Trip Continuity: Help stranded EV users with nearest charging or service station identification.
CallMaster™ Advantage:
- AI Triage: Classifies emergency cases by severity for faster prioritization.
- Real-Time Coordination: AI tracks call sentiment and urgency, alerting supervisors for instant action.
- Voice Bots: Manage initial call screening to reduce response time and free up live agents.
- Predictive Analytics: Identifies recurring assistance trends for preventive service design.
- Our Approach
Our EV Service Approach
- Key Benefits
EV Service Benefits
AI-Powered Compliance Monitoring:
- Industry Expertise
EV Industry Knowledge
Service Areas:
- EV Manufacturers and Dealers
- Charging Infrastructure Providers
- Fleet Management Companies
- Mobility Service Platforms
Technical Understanding:
- EV powertrain and battery system basics
- Charging protocols and software management
- Telematics and IoT data integration
- Sustainable mobility operations
CallMaster™ Expertise:
- Enhances CX by analyzing emotion, intent, and engagement trends.
- Provides AI-led insights into customer journey bottlenecks.
- Strengthens agent response through predictive behavior analysis.
- Technology & Security
Secure EV Solutions
CallMaster™ Security Edge:
- Key Benefits
Enhance Your EV Services
Empower your EV business with Mas Callnet’s 360° Contact Center and CallMaster™ AI
Delivering intelligent, compliant, and humanized customer support for the new era of sustainable mobility.