- Home
- /
- Industries
- /
- Automotive
Automotive Customer Experience Solutions
Drive customer satisfaction, automate dealer engagement, and streamline service operations with AI-powered automotive solutions
- Indutries We Serve
Automotive Service
Mas Callnet empowers automotive manufacturers, dealerships, and mobility brands with end-to-end customer and dealer engagement powered by CallMaster™ AI.
Our hybrid model combines AI voice automation and human empathy, ensuring that every inquiry — from vehicle interest to post-service feedback — is handled with speed, accuracy, and consistency.
We help brands enhance ownership experience, strengthen dealer coordination, and optimize lead-to-sale workflows through intelligent automation and real-time analytics.
- Industry Challenges
Addressing Automotive Industry Challenges
CallMaster™ Advantage:
- Our Solutions
Comprehensive Automotive Solutions
Owner Support Services
- Vehicle Assistance: 24/7 support for maintenance, feature guidance, and roadside assistance coordination.
- Warranty & Service Management: Real-time updates on claims, renewals, and authorized workshop coordination.
- Post-Service Feedback: Automated voice and digital outreach to collect VOC and service ratings.
- Maintenance Scheduling: AI-driven reminders for periodic service and extended warranty offers.
CallMaster™ Integration:
- Voice bots provide instant responses for service booking or warranty queries.
- Real-time VOC capture and sentiment mapping for quality improvement.
- Smart escalation routing for complex or emotional customer issues
Dealer & Network Support
- Dealer Helpdesk: Centralized virtual support desk for dealer queries, order coordination, and part requests.
- Lead Routing: Automated distribution of high-intent leads to nearest dealers based on CRM geotags.
- Test Drive Coordination: AI-assisted scheduling, reminders, and feedback collection workflows
- Test Drive Coordination: AI-assisted scheduling, reminders, and feedback collection workflows
CallMaster™ Advantage:
- AI–Human Hybrid Coordination: Ensures faster dealer responses and customer satisfaction.
- End-to-End CRM Sync: Unified visibility between OEM, dealer, and service systems.
- Smart Nudge Engine: Prompts agents in real time with compliance and persuasion tips.
- Automated Dealer Escalations: Flags delays or non-responsiveness for quick follow-up.
Sales & Marketing Support
- Lead Qualification: AI bots identify intent levels — Interested, Undecided, or Not Interested.
- Customer Nurturing: Proactive engagement through personalized follow-ups and appointment reminders.
- Promotional Campaigns: Automated outreach for product launches, upgrades, and seasonal offers.
- Customer Retention Programs: Renewal reminders and re-engagement campaigns for inactive customers.
CallMaster™ Advantage:
- Intent Recognition Engine: Captures customer behavior patterns for precise segmentation.
- Automated Multichannel Outreach: Voice, SMS, and WhatsApp flows for high-volume lead nurturing.
- AI Recommendations: Suggests next-best engagement steps for sales advisors.
- Competitor Benchmarking: Detects competitor mentions and routes insights to marketing teams.
Service & Technical Support
- Service Appointment Desk: Booking, rescheduling, and service progress updates.
- Technical Query Handling: Guided diagnostic and troubleshooting assistance.
- Recall Management: Automated outreach for recall communication and scheduling.
- Field Team Integration: Coordination between customer, service advisors, and technical engineers.
CallMaster™ Advantage:
- AI Workflow Automation: Reduces ticket handling time for routine issues.
- Real-Time Escalation Alerts: Detects dissatisfaction and prevents social escalation.
- Call Quality Auditing: 100% AI-led audits ensuring compliance and accuracy.
- Technology Integration
Technology-Enabled Automotive Solutions
CRM & API Integration
- Real-time data flow between manufacturer CRM, dealer management systems, and Mas Callnet platform.
- Automated updates for test drives, warranty claims, and post-service follow-ups.
AI & Automation
- Intelligent dialer scheduling and retry logic to ensure maximum lead reach.
- Voice bots for pre-sales engagement, reminders, and customer education.
- AI-driven smart nudges that enhance agent empathy and regulatory adherence.
Analytics & Reporting
- Sentiment & Intent Tracking: Evaluate customer tone, interest, and satisfaction trends.
- Lead Audit Dashboards: 100% call quality monitoring for both bots and agents.
- Operational Insights: Identify bottlenecks across service or dealer workflows.
- Key Benefits
Automotive Business Benefits
- Automotive Expertise
Automotive Industry Knowledge
Vehicle Segments Supported:
- Passenger & Luxury Cars
- Commercial Vehicles
- Two-Wheelers & Fleet Mobility Solutions
- Electric & Hybrid Vehicles
Service Specializations:
- AI-driven Lead & Test Drive Management
- Dealer Coordination & Virtual Helpdesk
- Post-Sales Engagement & Warranty Support
- Voice of Customer Analytics and Feedback Management
- Technical Query Automation and Field Coordination
- Quality & Assurance
Quality & Standards
- Performance Monitoring: CallMaster™ conducts 100% automated audits for all interactions — both human and AI-led.
- Compliance & Accuracy: Every conversation adheres to brand tone and regulatory communication standards.
- Continuous Learning: AI continuously refines its models using updated FAQs, product specs, and customer trends.
- Sentiment & VOC Analytics: Identify dissatisfaction early and route actionable insights to OEMs and dealer networks for resolution.