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Healthcare Customer Experience Solutions

Enhance patient satisfaction, streamline healthcare operations, and ensure regulatory compliance with MasCallnet’s AI-driven healthcare BPO support solutions.

  • Why Choose MasCallNet

Addressing Healthcare Industry Challenges

Patient Experience Management

Delivering compassionate support while handling sensitive medical information

Regulatory Compliance


Ensuring adherence to healthcare regulatory standards while delivering high-quality service

Provider Coordination

Managing communication between patients, providers, and healthcare facilities

Appointment Management

Handling scheduling requests, cancellations, and rescheduling efficiently
  • Our Healthcare Solutions

Comprehensive Healthcare Support Solutions

Patient Support Services

  • Appointment Management: Scheduling, rescheduling, reminders, and confirmation services
  • Patient Assistance: Providing information, referrals, and pre-consultation guidance
  • Follow-up Support: Post-consultation calls, feedback collection, and teleconsultation coordination

Clinical Support Services

  • Provider Coordination: Doctor and staff helpdesk assistance, test booking, and report status updates
  • Diagnostic Coordination: Handling diagnostic test information and patient communication
  • Case Support: Updating patients about healthcare services, procedures, and next steps

Administrative Support

  • Billing & Insurance: Insurance verification, claim assistance, and payment support
  • Patient Billing Queries: Explaining charges, payment options, and sending reminders
  • TPA Coordination: Liaising with third-party administrators for claim approvals
  • Quality & Compliance: Staying compliant with healthcare rules while delivering quality service
  • Healthcare Technology

Secure Healthcare Technology Solutions

Secure Healthcare Platforms

Encrypted communication systems and secure data transmission

EHR Integration

Real-time access to patient data and appointment management systems

Telehealth Support

Assistance with virtual consultations and remote coordination

Analytics & Reporting

Tracking patient satisfaction and operational efficiency
  • Key Benefits

Healthcare Service Benefits

Enhanced Patient Experience

Higher satisfaction scores and improved access to care

Operational Efficiency


Reduced administrative burden and optimized staff utilization

Compliance & Security


Regulatory compliance assurance and secure data handling

Clinical Support

Improved care coordination between patients and healthcare providers
  • Healthcare Expertise

Healthcare Industry Knowledge

Healthcare Segments:

  • Hospitals & Health Systems
  • Medical Groups & Clinics
  • Health Insurance Providers
  • Telehealth Services

Clinical Understanding:

  • Medical terminology expertise
  • Healthcare protocol knowledge
  • Patient privacy training

Healthcare Compliance & Security

  • Healthcare Compliance: End-to-end data confidentiality and regulatory adherence
  • Data Security: End-to-end encryption and access control protocols
  • Quality Assurance: Compliance monitoring and regular security audits
  • Training & Certification

Healthcare Training Programs

Healthcare Certification

Privacy training and medical terminology sessions

Clinical Understanding

Knowledge of medical conditions, treatments, and patient handling protocols

Continuous Education

Regular updates on compliance and operational procedures

Healthcare Support Programs

  • Patient Outreach: Health campaign assistance, awareness drives, and engagement calls
  • Population Health: Preventive care reminders and wellness program communication

Enhance Your Healthcare Services

Healthcare industry expertise

Compliance-focused healthcare solutions

Comprehensive patient support services

Proven satisfaction results

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Discuss Your Healthcare Support Needs