MAKE A CUSTOMER, NOT A SALE

OVERVIEW

The customer experience is the next competitive battleground

With the vast array of services in the field of telecom, the near infinite amount of content, choices of value added services and competitive pricing, It is becoming difficult for the telecom service provider to fit into the current business climate. Most of the telecom companies are making efforts into providing next generation innovative solutions to its customers in order to enhance customer experience and attract more and more customers. Mas Callnet, team of business process management experts with decades of experience helps telecom companies in building competitive edge with relevant processes to drive customer acquisition and retention, cross sell and upsell strategies with our digitally advanced and connected workforce necessary to survive and thrive in today’s increasingly aggressive marketplace with aggressive and sustainable growth strategies.

What we do

OUR SERVICES

Virtual Relationship Management

Omnichannel virtual relationship management for better business performance with our strong inhouse technology platforms.

Omni Channel Enabled Customer Experience Touchpoints

Managing the integrated voice of customers across channels with our trained workforce and advanced technology platforms.

Customer Onboarding

Building and managing customer onboard processes with informative welcome calls.

Loyalty Programs

With use of advanced analytics, technology, AI, creating offers and reaching out to relevant customers for cross sell and upsell.

Analytics and Insights

Process improvement opportunities based on insight and analytics for enhanced growth strategies ensuring sustained growth across business divisions with actionable insights like why are people leaving your brand, how many have been retained, which brands are people preferring and joint, repeat complaints, customer churn rate etc.

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Telecom Transformation: Strategic BPO Solutions
Handling inquiries, troubleshooting, and service requests.
Managing billing cycles, payment processing, and handling billing disputes.
Providing technical support for resolving issues related to telecom services and equipment.
Managing sales operations, lead generation, telemarketing, and marketing campaign management. Pre to Post. New acquisition - prepaid and postpaid.
Managing the customer onboarding process, including account setup and activation.
Managing administrative tasks such as HR services, payroll processing, and procurement.
Customer retention strategies, loyalty programs, and handling customer feedback.
Girl pointing to the valuable important point

Benefits to Bank on

We strive to innovate for every client's specific need

360 degree customer life cycle management

Omni channel Enabled customer experience touchpoints

Field Retention Service

Revenue enhancement

Market insights

Realtime VOC capturing

Need to unlock new possibilities?

Let's Get Started

Technologies Driving Our Success

Artifical Intelligence

Artificial Intelligence

Automation

Automations

Cloud

Cloud

IVR

IVR

Omnichannel

Omnichannel

Digital Transformation

Digital Transformation

Why Us?

Case Studies of Excellence

Our Testimonials

Client Discussing with the employee
John H. Bedrd, Jr
Office Manager
☆ ☆ ☆ ☆ ☆

I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.

Vineet Lather
Engineer - Spheros Motherson
☆ ☆ ☆ ☆ ☆

Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.

Mukesh Jain
CEO - Doorserve Solutions
☆ ☆ ☆ ☆ ☆

“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.

Pramod Kumar Pandey
Manager - After Sales - Usha SriRam
☆ ☆ ☆ ☆ ☆

I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business

LET’S ELEVATE YOUR BUSINESS

Ready to enhance productivity and focus on growth? Let us handle the challenges while you concentrate on your core business.

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