Presenting DialDesk: India’s Premier Pay-As-You-Go CX Solution

Tailored for Startups and MSMEs to Deliver Exceptional Brand Experiences Without Breaking the Bank

  • IVR + Dialer + Cloud Telephony + CRM + Fractional Manpower
  • 21+ Years of BPO Experience
  • 99.99% Uptime Guarantee
  • Voice Support: Inbound & Outbound
  • Non Voice: Multi-Agent Live Chat Support on Web & WhatsApp
  • Omnichannel Engagement: Calls, Emails, Whatsapp & Web Chats, Social Media Interactions & Much More
  • Robust Infrastructure

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DIALDESK

Skilled Telecallers, Top-Notch Connectivity, Cutting-Edge Technologies, Data-Driven Insights, Transparent Campaigns, And Usage-Based Pricing: Ensuring Your Success

DialDesk is India’s ONLY “PAY PER USE” Premier Customer support solution offering its services 24*7*365 AND STARTS AT just ₹ 1000*/day. The Key differentiation is a pool of shared professional customer support executives that are answering your enquiries, complaints and requests, besides performing similar activities for other businesses also. The prime benefit is top quality service at a price you can easily afford.

WHY DIALDESK?

Comprehensive Services Include

Pay For Performance Only

You are only charged when there is an interaction and the unproductive time of executives are no concern for you.Using a script driven environment, a single agent can effectively represent multiple brands throughout the day.

Budget Friendly

Basis your volumes, you may choose the best subscription model for your business. Not only this, you pay only for interactions on a per minute basis.

Flexible And Scalable

Our team of professionals work 24*7 to manage your overflow, sudden spike, seasonal support, holiday coverages, after hours support services, media campaign enquiries and much more.

Open For API Exchanges

Through APIs, DialDesk has custom integrations with popular out-of-the-box business tools. We easily integrate your workforce management systems, CRM software, and different legacy systems.

More Agents Mean Less Hold Time

Our inbound call center employs over 300 professionally trained operators, which means your callers will never have to wait long to speak to someone. With 24/7 phone coverage, your customers can rest easy knowing their issues are being heard and addressed in a timely fashion – even on weekends and holidays. Ditch your voicemail and opt for a live voice instead!

One Stop Shop For All Customer Support Requirements

DialDesk offers a fully loaded solution for your business combining IVR, CRM, dialer, cloud telephony and skilled customer support executives. So the only job at your hand is transferring relevant knowledge to our expert team and forwarding your customer support number to us!

Flexible Subscription Plan

DialDesk offers quarterly, half yearly and yearly subscription which can be chosen as per your business requirements.

Outsourced Yet Complete Control in Your Hands

DialDesk provides admin panel to all its client which gives access to real time performnace , insights, dashboards, and even call recordings. This exercises your control on the process.

DIALDESK WORKING

How Does A Shared Call Center Work ?

Technologies Driving Our Success

Artifical Intelligence

Artificial Intelligence

Automation

Automations

Cloud

Cloud

IVR

IVR

Omnichannel

Omnichannel

Digital Transformation

Digital Transformation

Clients
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LOBs
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Customer Interactions
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Cost Reduction
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Case Studies of Excellence

Our Testimonials

Client Discussing with the employee
Vineet Lather
Engineer - Spheros Motherson
☆ ☆ ☆ ☆ ☆

Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.

Mukesh Jain
CEO - Doorserve Solutions
☆ ☆ ☆ ☆ ☆

“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.

Pramod Kumar Pandey
Manager - After Sales - Usha SriRam
☆ ☆ ☆ ☆ ☆

I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business

Why MCN is Right for You?

We strive to innovate for every client's specific need

LET’S ELEVATE YOUR BUSINESS

Ready to enhance productivity and focus on growth? Let us handle the challenges while you concentrate on your core business.

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Your Questions Answered

Frequently Asked Questions

Shared Services is a solution where a company combines the support functions of different departments into one central unit. Instead of hiring an outside company, the business creates its internal center to handle tasks such as HR, finance, IT, or procurement. It helps the company save money, work more efficiently, and provide consistent services to all its departments by using a dedicated team that serves multiple parts of the organization.
Pay-as-you-go (PAYG) pricing is a model where businesses charge customers based on their actual usage rather than a set fee. Unlike traditional pricing, which might require a fixed subscription or upfront payment, PAYG lets customers adjust their consumption and only pay for what they use.
Outsourcing call centers enables businesses to meet customer needs without affecting their operations. Collaborating with a third-party provider helps save time and resources, as it reduces the need for investing in technology, hiring, and training an in-house team. This approach allows businesses to concentrate on their core activities. Further, outsourcing offers other advantages such as round-the-clock support, access to advanced technology, and adaptable services.