Privacy Policy

At Mas Callnet India Pvt. Ltd. (“we”, “our”, or “us”), we are deeply committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the information of visitors and users (“you”, “your”) of our website, https://mascallnet.ai/ (“Website”). It also explains your privacy rights and how the law protects you. By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy, and you consent to our collection, storage, and use of your information as described herein.

Information We Collect

We collect two types of information from users: Personal Information and Non-Personal Information.
1. Personal Information
  
  Personal Information refers to any data that can be used to identify or contact you directly or indirectly. This may include, but is not limited to:
  Name: When you interact with our website or communicate with us through contact forms.
  Email Address: Provided when you subscribe to newsletters, request information, or communicate with us via our contact forms.
  Phone Number: Voluntarily provided when you reach out to us via phone, or request a callback.
  Billing Information: If applicable, billing information such as credit card details may be collected through secure third-party payment processors.
  Other Personal Details: Any other information you voluntarily provide while engaging with our services (e.g., feedback, comments, or inquiries).
2. Non-Personal Information
  
  Non-personal data refers to information that cannot be used to identify you personally, but helps us improve your experience and optimize our Website’s performance. We may collect:
  Browser Type and Device Information: Information about your device (e.g., desktop, tablet, mobile), operating system, browser type, and language preferences.
  IP Address: Collected for the purpose of analyzing trends, tracking user movement, and ensuring security.
  Geographical Location: We may determine your approximate location based on your IP address.
  Website Usage Data: Pages viewed, time spent on pages, date and time of visits, referring URLs, and click-through information.
  Cookies and Tracking Technologies: Small data files (cookies) stored on your device to enhance your browsing experience.
Use of Information

We use the data collected for various purposes, including but not limited to:
Providing Services: To deliver the content and services you request, including processing inquiries, and sending updates on our products or services.
Improving Website Functionality: To enhance user experience by understanding how visitors interact with our website, optimizing layout, and ensuring technical performance.
Communication: To respond to your queries, offer support, and send promotional content (only with your consent).
Customization and Personalization: To remember your preferences and provide a more tailored browsing experience.
Data Analytics: To conduct research and analysis on user trends, performance metrics, and other analytical purposes to improve website performance and services.
Legal Compliance: To comply with applicable laws, regulations, or legal obligations (e.g., responding to requests from government agencies or preventing fraud).
Cookies and Tracking Technologies

We use cookies, beacons, and other tracking technologies to improve your experience on our Website and track user behavior. Cookies are small text files stored on your device, which allow us to recognize returning users and provide features such as personalized content or remembering your preferences.
1. Types of Cookies We Use:
  
  Essential Cookies: Necessary for the core functionality of the website, enabling features like secure login and page navigation. Disabling these may impact the functionality of the Website.
  Performance & Analytics Cookies: These cookies collect anonymous information on how users interact with the Website, such as which pages are visited most often and if any error messages occur. This helps us improve performance and the user experience.
  Functional Cookies: These allow the Website to remember choices you make (e.g., language or region) and provide more personalized features.
  Advertising & Marketing Cookies: These cookies are used to deliver relevant advertisements and to track the effectiveness of our marketing campaigns. They help us understand your interests and present ads that are more relevant to you.
2. Managing Cookies:
  
  You can manage your cookie preferences by adjusting the settings in your web browser. This allows you to block or delete cookies. However, please note that if you choose to block cookies, some features of the Website may not function properly or optimally.
Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under certain circumstances:
1. Service Providers: We may share your data with trusted third-party vendors, service providers, or contractors who assist us in operating our Website, conducting our business, or providing services to you. These providers are bound by confidentiality agreements and are only authorized to use your information as necessary to provide the services on our behalf.
2. Legal Compliance: We may disclose your personal information if required by law or to comply with a legal obligation, protect the rights and safety of our users, enforce our policies, or respond to legal requests from public authorities.
3. Business Transfers: If we undergo a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred as part of that transaction.
Data Security

We take the security of your personal information seriously and employ industry-standard security measures (e.g., encryption, secure socket layer (SSL) technology, firewalls) to protect against unauthorized access, alteration, disclosure, or destruction of your personal data. Despite our best efforts, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When we no longer need your data, we will securely delete or anonymize it to prevent unauthorized access.
Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access: You can request details of the personal data we hold about you.
Right to Rectification: If any personal information we hold is inaccurate, you have the right to request corrections.
Right to Erasure: You can request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in specific cases.
Right to Object: You can object to our use of your personal data for direct marketing purposes or on the grounds of legitimate interest.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.
Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise these rights, contact care@teammas.in We will respond to your request in accordance with applicable law.
Children’s Privacy

We understand the importance of protecting the privacy and safety of children. Our Website is not intended for users under the age of 16, and we do not knowingly collect personal data from children under 16. We do not market or solicit information from anyone under the age of 16.
If we become aware that personal data has been submitted by a user under the age of 16 without the consent of a parent or guardian, we will take immediate steps to delete such information. If you believe we have mistakenly collected such data, please contact us at care@teammas.in so that we can promptly remove the information from our systems.
Third-Party Links

Our Website may contain links to third-party websites or services that are not controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page, along with the effective date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Terms of Use

Welcome to Mas Callnet India Pvt. Ltd. (“we”, “our”, or “us”). By accessing or using our website https://mascallnet.ai/ (“Website”), you agree to comply with and be bound by the following Terms of Use. If you do not agree to these Terms of Use, you must not use or access our Website.

Acceptance of Terms

By using this Website, you signify your agreement to these Terms of Use and our Privacy Policy. These Terms of Use may be updated by us from time to time without notice. Your continued use of the Website following any changes will mean you accept those changes. It is your responsibility to review these Terms of Use periodically for any updates or modifications.
Use of the Website
1. License
  
  We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial purposes, subject to your compliance with these Terms of Use. You may not use the Website for any unlawful or prohibited purpose, including but not limited to:
  - Harm or threaten others.
  - Engage in illegal activity.
  Interfering with the proper functioning of the Website or disrupting the servers or networks connected to the Website.
  - Accessing or attempting to access data that you are not authorized to access.
  - Using the Website for commercial purposes without our express permission.
  - Transmitting viruses, malware, or any other harmful code.
2. Prohibited Activities
  By using the Website, you agree not to:
  - Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Website.
  - Use any automated systems, including but not limited to “robots,” “spiders,” or “offline readers,” to access the Website.
  - Copy, reproduce, or distribute any content from the Website without our prior written consent.
Intellectual Property Rights

All content, including but not limited to text, images, graphics, logos, videos, software, trademarks, service marks, and data on the Website, is owned or licensed by Mas Callnet India Pvt. Ltd. and is protected by intellectual property laws. You agree not to copy, reproduce, modify, distribute, or create derivative works of the content without our explicit permission.
1. Trademarks: All trademarks, service marks, and trade names associated with Mas Callnet India Pvt. Ltd. are the property of their respective owners. Use of these marks without prior written permission is strictly prohibited.
User-Generated Content

If you submit or upload any content (including, but not limited to, text, images, or other material) to the Website, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sub licensable right to use, copy, reproduce, modify, distribute, display, and perform the content in connection with the operation of our Website and business. You retain ownership of your content.
1. User Responsibilities: You represent and warrant that you own or have the necessary rights and permissions to upload or submit the content to the Website and that the content does not infringe any intellectual property rights or violate any applicable law.
  You agree not to upload or submit any content that is unlawful, defamatory, obscene, or otherwise harmful to others or violates the rights of third parties.
Third-Party Links and Services

Our Website may contain links to third-party websites, products, or services that are not owned or controlled by us. These links are provided for your convenience, and we do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites. If you access any third-party websites, you do so at your own risk, and you agree that we are not liable for any damages or loss caused by your use of or reliance on any third-party websites or services.
Disclaimers and Limitation of Liability
1. Disclaimer of Warranties
  
  The Website and all content and services provided through it are provided on an “AS IS” and “AS AVAILABLE” basis without
  
  Warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Mas Callnet India Pvt. Ltd. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
  We do not warrant that:
  - The Website will meet your requirements.
  - The Website will be available, uninterrupted, timely, secure, or free from errors.
  - Any information obtained through the Website will be accurate or reliable.
  - Any defects or errors in the Website will be corrected.
2. Limitation of Liability
  
  To the fullest extent permitted by law, in no event shall Mas Callnet India Pvt. Ltd., its affiliates, officers, directors, employees, agents, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to, use of, or inability to use the Website, including, but not limited to:
  - Loss of profits.
  - Loss of data.
  - Business interruption.
  - Personal injury.
  - Computer failure or malfunction.
  Any other damages or losses, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we were advised of the possibility of such damages.
  
  In jurisdictions where limitations of liability for incidental or consequential damages are not allowed, our liability is limited to the greatest extent permitted by law.
Indemnification

You agree to defend, indemnify, and hold harmless Mas Callnet India Pvt. Ltd. and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising from:
- Your use of and access to the Website.
- Your violation of these Terms of Use.
- Your violation of any third-party right, including without limitation any intellectual property right or privacy right.
- Any claim that your content caused damage to a third party.
- This defense and indemnification obligation will survive these Terms of Use and your use of the Website.
Termination

We may terminate or suspend your access to the Website, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms of Use. Upon termination, your right to use the Website will immediately cease.
Provisions of these Terms of Use that should survive termination by their nature (e.g., intellectual property rights, disclaimers, limitation of liability, and indemnification) shall survive such termination.
Governing Law and Jurisdiction

These Terms of Use shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Noida, Uttar Pradesh, India, for the resolution of any disputes arising out of or relating to these Terms of Use or your use of the Website.
Changes to Terms of Use

We reserve the right to update or modify these Terms of Use at any time, at our sole discretion. Any changes to these terms will be effective immediately upon posting. It is your responsibility to review these Terms of Use periodically. Your continued use of the Website after the posting of changes constitutes your agreement to the updated Terms of Use.
Severability

If any provision of these Terms of Use is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Any invalid or unenforceable provision will be interpreted to fulfill the intended purpose as closely as possible.
Waiver

The failure of Mas Callnet India Pvt. Ltd. to enforce any right or provision of these Terms of Use will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms of Use will be effective only if in writing and signed by an authorized representative of Mas Callnet India Pvt. Ltd.
Contact Us
If you have any questions about these Terms of Use, please contact us at:
Mas Callnet India Pvt. Ltd.
Email: care@teammas.in