Customer Support Executive
Job Description:
- Location: NOIDA SECTOR 62 (On-site/Hybrid/Remote)
- Salary: Up to ₹20,000 CTC per month
- Experience: 6 months – 2 years (Freshers with excellent communication skills can apply)
- Working Days: Flexible 24* 7 shift, 6-day work week
Key Responsibilities:
Customer Interaction & Query Resolution:
- Handle incoming calls, emails, and chat support for customer inquiries.
- Resolve complaints efficiently while maintaining a high standard of customer satisfaction.
- Provide product/service information and troubleshoot issues.
Customer Relationship Management:
- Build positive relationships with customers by addressing concerns professionally.
- Ensure customer retention by offering the best solutions.
- Maintain follow-up schedules for unresolved queries.
Documentation & Reporting:
- Accurately log customer interactions in CRM tools.
- Generate daily/weekly reports on customer queries and resolutions.
- Collaborate with internal teams to improve customer experience.
Requirements:
- Excellent communication skills in Hindi & English (regional language is a plus).
- Active listening & problem-solving abilities.
- Patience and a customer-first approach.
- Basic computer skills (MS Office, CRM tools, email handling).
- Ability to handle high call volumes professionally.
Perks & Benefits
- Incentives & performance bonuses
- Career growth into team lead/supervisor roles
- Training & development programs
- Join our team and help us deliver an outstanding customer experience!