Leading the Way in Insurance Customer Experience Transformation

OVERVIEW

Approach each customer with the idea of helping him or her solve a problem or achieve a goal not of selling a product or service.

The Insurance Industry is engulfed with many challenges from intense competition, stringent regulation to changing customer expectations. The Insurance Industry is looking to capture the mindspace of the customers which is always looking for options. In such a scenario what is most important is not only introducing new products but also reducing time to market for these products, and improving business processes that ensure top notch customer experience. MCN’s single point focus is on driving business revenue with a focussed approach on customer satisfaction and delight, where every business process is designed and executed by subject matter experts and domain experts with decades of experience to be a strong backbone support to your team to attract and retain customers, improve efficiency and reduced costs.

What we do

OUR SERVICES

Acquisitions

Driving and offshooting business revenue numbers by setting up business processes for customer acquisitions with our domain expertise, and large trained workforce.

Customer Interaction Touch Points

Managing the integrated voice of customers across channels with our trained workforce and advanced technology platforms.

Operations Management

Setting up and managing sales and delivery offices across industries with target driven goals.

Analytics

Process improvement opportunities based on insight and analytics for enhanced growth strategies, Bringing human learning to predictive analytics by mapping call trends, analytics and insights on consumer complaints with direct impact on revenue, competitor ranking, comprehensive reports on consumer expectations from the brand.

Consulting

Our leadership team carrying several decades of business process outsourcing, technology experience and our team of trained salesforce and managers helps in building advanced strategies for all your business goals and needs like setting up new processes, strategy for launch in new markets, tier 3 cities, new territory expansion consulting, customer experience to the last mile etc.

Need to unlock new possibilities?

Let's Get Started

Efficiency and Innovation: BPO Solutions for Insurance
Girl pointing to the valuable important point

Benefits to Bank on

We strive to innovate for every client's specific need

product-idea

Enable Prepared Product Launches

Business Process Improvement through AI and ML

Upsell & Cross Sell through 360 Degree Digital Integration's

Market Research from Omnichannel Interaction Points

Reduction in cost by better utilizing existing resources and Increased performance from individuals

360 Degree Digital Integrations and Analytics to drive Measured Outcomes

360 Degree Customer Lifecycle Management

Virtual Relationship Management

Need to unlock new possibilities?

Let's Get Started

Technologies Driving Our Success

Artifical Intelligence

Artificial Intelligence

Automation

Automations

Cloud

Cloud

IVR

IVR

Omnichannel

Omnichannel

Digital Transformation

Digital Transformation

Why Us?

Case Studies of Excellence

Our Testimonials

Client Discussing with the employee
John H. Bedrd, Jr
Office Manager
☆ ☆ ☆ ☆ ☆

I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.

Vineet Lather
Engineer - Spheros Motherson
☆ ☆ ☆ ☆ ☆

Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.

Mukesh Jain
CEO - Doorserve Solutions
☆ ☆ ☆ ☆ ☆

“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.

Pramod Kumar Pandey
Manager - After Sales - Usha SriRam
☆ ☆ ☆ ☆ ☆

I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business

LET’S ELEVATE YOUR BUSINESS

Ready to enhance productivity and focus on growth? Let us handle the challenges while you concentrate on your core business.

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