AI-Driven Excellence in Healthcare Customer Experience
OVERVIEW
Excellent Firms Don't Believe In Excellence - Only in Constant Improvement and Constant Change.
Healthcare is a business of care and service, The complexities of which are unmatched to the services of any other business sector. With an aging population, technological improvements, digital transformations, high standards of service delivery, bureaucratic hurdles etc, the challenges to meet the modern demands of the healthcare industry requires length and breadth of diverse business process improvement experience. We simplify the complexities of healthcare management, so caregivers like you can focus on what’s really important—caring for patients and extending your service reach by leveraging our expertise of business process management and decade of experience. By leveraging our process expertise, domain knowledge, digital knowledge and Business Process Management (BPM) expertise, we partner with healthcare organizations to help drive growth, identify revenue leakages and improve growth to increase their market share which comes from our legacy processes of delivering superior customer experience, penchant for efficiencies to outperform all internal and external challenges.
What we do
OUR SERVICES
Analytics
Process improvement opportunities based on insight and analytics for enhanced growth strategies, Bringing human learning to predictive analytics by mapping call trends, analytics and insights on consumer complaints with direct impact on revenue, competitor ranking, comprehensive reports on consumer expectations from the brand.
360 Degree Customer Life Cycle Management
Contact Center Services
Cutting-Edge Healthcare: Strategic Use Cases in BPO and HealthTech
Description: Manage and coordinate patient appointments, ensuring efficient use of healthcare providers' time.
Benefit: Reduce wait times and improve patient satisfaction by providing timely and organized scheduling.
Description: Facilitate the registration process for new patients, including collecting necessary information and documentation.
Benefit: Streamline onboarding, ensuring a smooth transition for patients into the healthcare system while enhancing their overall experience.
Description: Handle the submission, evaluation, and resolution of insurance claims for medical services provided.
Benefit: Ensure timely reimbursements and reduce administrative burdens by efficiently managing claims processing.
Description: Provide support and information regarding healthcare products, including usage instructions and product features.
Benefit: Enhance customer satisfaction by delivering quick and accurate responses to inquiries about healthcare products.
Description: Assist patients with accessing telehealth services, including troubleshooting technical issues and guiding them through virtual visits.
Benefit: Improve patient engagement and satisfaction by ensuring a seamless telehealth.
Description: Offer support for health-related applications, helping users navigate features and resolve technical issues.
Benefit: Enhance user experience and encourage regular app usage by providing timely assistance.
Description: Provide assistance with wearable health devices, including setup, troubleshooting, and usage guidance.
Benefit: Increase user satisfaction and device effectiveness by ensuring users can easily utilize their wearable technology.
Description: Facilitate the operation of telemedicine platforms, assisting both patients and providers with scheduling and technical support.
Benefit: Ensure efficient virtual consultations and enhance patient-provider interactions through reliable platform support.
Description: Manage patient portals to ensure users can access their health information, schedule appointments, and communicate with providers effectively.
Benefit: Improve patient engagement and satisfaction by providing easy access to essential health services through user-friendly portals.
Benefits to Bank on
We strive to innovate for every client's specific need
Enable Prepared Product Launches
Business Process Improvement through AI and ML
Upsell & Cross Sell through 360 Degree Digital Integration's
Market Research from Omnichannel Interaction Points
Reduction in cost by better utilizing existing resources and Increased performance from individuals
360 Degree Digital Integrations and Analytics to drive Measured Outcomes
360 Degree Customer Lifecycle Management
Virtual Relationship Management
Technologies Driving Our Success
Artificial Intelligence
Automations
Cloud
IVR
Omnichannel
Digital Transformation
Why Us?
Case Studies of Excellence
Our Testimonials
Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.
“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.
I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business