Innovate to Dominate: Mastering Continuous Growth in FMCG
OVERVIEW
Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives
Business Process Innovation Experts with Decades of Experience in multiplying revenue from existing or new business processes. FMCG companies face constant pressures to stay lean and profitable. In between the competitive battles, changing consumption patterns, economic pressures, enterprises deal with flickering customer loyalties, swaying profit margins, compressed cycles, market saturation and stagnation, product commoditization, rising costs amongst other challenges. Our Business Process Management services leverage industry best practices and latest technologies like process automation, digital, Cloud and predictive analytics in delivering future-ready solutions to these companies which helps in Optimizing distribution channels, reducing costs and have a direct impact on business performance with increase in revenue and numbers related to Key Business Matrix.
Our Experts come with decades of Multi Industrial experience who understands the existing business challenges, growth drivers as well as business goals to add innovative ideas and practices on improving existing processes as well as creating new processes, digitizing age old business practices and processes into lean high performing units.
What we do
OUR SERVICES
Digital Intelligence
Reducing FOS
On Time Information on sales and order data for right decision making, revenue optimization strategies. enabling key decision makers to make mature and measured decisions based on faces and real time data with advanced insights of consolidated business results consisting of sales and transaction data from a large number of sales forces on the ground.
Transforming FMCG Customer Engagement
Description: Handle customer inquiries about product features, usage instructions, and ingredient information.
Benefit: Enhance customer satisfaction by providing quick and accurate responses.
Description: Assist customers with placing orders, tracking shipments, and resolving delivery issues.
Benefit: Streamline the ordering process, ensuring timely delivery and reducing complaints.
Description: Inform customers about ongoing promotions, discounts, and loyalty programs.
Benefit: Boost sales and customer engagement by effectively communicating promotional offers.
Description: Address customer complaints, process returns, and handle refunds efficiently.
Benefit: Improve customer retention by resolving issues promptly and satisfactorily.
Description: Conduct surveys and gather feedback on products, services, and customer preferences.
Benefit: Gain valuable insights into customer needs and market trends to inform product development and marketing strategies.
Description: Notify customers about product recalls, safety alerts, and provide instructions on next steps.
Benefit: Ensure customer safety and maintain brand trust by effectively managing product recalls.
Description: Monitor and respond to customer queries and feedback on social media platforms.
Benefit: Enhance brand presence and customer interaction through proactive social media engagement.
Description: Manage customer loyalty programs, including points accrual, redemption, and member support.
Benefit: Increase customer loyalty and repeat purchases by providing seamless loyalty program management.
Description: Offer support for any digital products or services, such as mobile apps or online platforms associated with FMCG brands.
Benefit: Ensure smooth customer experience with digital products, reducing frustration and enhancing usability.
Description: Provide dedicated support for retailers and distributors, including order assistance, account management, and supply chain coordination.
Benefit: Strengthen relationships with business partners, ensuring efficient operations and improved supply chain management.
Description: Assist in launching new products by handling inquiries, providing product information, and promoting through outbound calls.
Benefit: Ensure successful product launches by generating buzz and addressing customer questions promptly.
Description: Manage customer interactions during seasonal sales events, holidays, and special campaigns.
Benefit: Maximize sales opportunities during peak periods by providing timely and efficient support.
Description: Handle subscriptions for recurring product deliveries, including sign-ups, modifications, and cancellations.
Benefit: Enhance customer convenience and retention by offering flexible subscription management.
Benefits to Bank on
We strive to innovate for every client's specific need
Enable Prepared Product Launches
Business Process Improvement through AI and ML
Upsell & Cross Sell through 360 Degree Digital Integration's
Market Research from Omnichannel Interaction Points
Reduction in cost by better utilizing existing resources and Increased performance from individuals
360 Degree Digital Integrations and Analytics to drive Measured Outcomes
360 Degree Customer Lifecycle Management
Virtual Relationship Management
Why Us?
Case Studies of Excellence
Our Testimonials
I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.
Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.
“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.
I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business