Enabling Telecom Tower Uptime Through Smart Complaint Resolution

Exicom provides DC power systems and lithium-ion batteries for thousands of telecom towers across India. These assets are mission-critical—any failure can disrupt voice/data connectivity, affecting millions of end users. Yet, before partnering with Mas Callnet, Exicom had no centralized system to manage tower-level complaints from telecom operators like BSNL, Airtel, or Vodafone.
Each tower operator independently reported faults—often via SMS, email, or direct calls—leading to scattered complaint data, delayed resolutions, and missed escalations. The cost of inefficiency was high: tower downtime, customer dissatisfaction, and reputational risk.