Elevating eKYC Accuracy and Fraud Detection Through Human-Led Verification

The client, a global identity verification platform, uses artificial intelligence (AI) to automate KYC checks for banks, fintechs, and crypto platforms. While highly scalable, their AI engine occasionally struggled to verify documents involving poor image quality, regional ID variations, or sophisticated forgeries.
Cases flagged for human review were piling up. Incomplete verification pipelines created delays, jeopardized SLAs, and increased risk for high-stakes clients. The platform needed trained human reviewers to supplement AI decisioning with fraud detection expertise, and to create a closed feedback loop for machine learning improvement.