Elevate Customer Experience with MCN’s Next-Gen Solutions
- 21+ years of experience in CX management
- AI-Powered Omnichannel Customer Support Services
- End-to-End Customer Support Outsourcing Services For All Businesses
- ISO Certified
- Robust Infrastructure
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Our Complete Customer Experience Suite of Service
Inbound Call Center Services
We provide 24/7/365 inbound call center support across all industries in more than 12 languages. Our aim is to make each interaction count which should further lead to brand reputation enhancement and customer satisfaction. We have skilled and certified customer support agents to assist your customers promptly
Outbound Call Center Services
Our outbound services focus on proactive customer service and continuous engagement. From conducting surveys and follow-ups to lead generation and appointment setting, we cover it all. Our strategy uses a data driven approach to target the right customer, ensuring better conversions and efficient communication.
Virtual Assistant Services
We offer support to perform administrative tasks on your behalf, which allows you to focus on core business functions. We schedule appointments , manage emails to handle customer enquiries and complaints using our virtual assistant which are reliable and efficient.We tailor our services to meet your specific needs, ensuring seamless integration into your operations.
Live Chat Support Services
We provide 24/7/365 inbound call center support across all industries in more than 12 languages. Our aim is to make each interaction count which should further lead to brand reputation enhancement and customer satisfaction. We have skilled and certified customer support agents to assist your customers promptly
Technical Support Outsourcing
Our technical support outsourcing services deliver expert assistance for troubleshooting and resolving technical issues. We provide multi-tier support, including phone, email, and live chat, to ensure comprehensive coverage. Our knowledgeable technicians are adept at handling complex technical problems, enhancing customer satisfaction and minimizing downtime.
Email Support Services
Our email support services ensure timely and accurate responses to customer inquiries, complaints, and feedback. We manage your email communications with a focus on clarity and professionalism, helping to build trust and loyalty. Our team is trained to handle high volumes of emails efficiently, ensuring no customer query goes unanswered.
Upselling & Cross Selling Services
Our CSAT services focus on evaluating customer satisfaction with specific aspects of your products or services. We develop customized CSAT surveys, manage the data collection process, and analyze the feedback to provide clear insights into customer experiences. By identifying areas for improvement, we help you implement changes that increase customer satisfaction and loyalty, ultimately boosting your business performance.
Net Promoter Score Services
Our NPS services help you gauge customer loyalty and satisfaction by measuring how likely your customers are to recommend your business. We design and implement effective NPS surveys, analyze the results, and provide actionable insights to enhance your customer relationships and drive growth. Our expertise ensures you understand your promoters, passives, and detractors, enabling targeted strategies to improve your overall score.
Customer Satisfaction Score Services
Our CSAT services focus on evaluating customer satisfaction with specific aspects of your products or services. We develop customized CSAT surveys, manage the data collection process, and analyze the feedback to provide clear insights into customer experiences. By identifying areas for improvement, we help you implement changes that increase customer satisfaction and loyalty, ultimately boosting your business performance.
OPERATIONAL EXCELLENCE
Results delivered
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Faster Call Handling
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CX Managed Interactions
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Automated Call Resolution
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Language Support
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Increase in CSAT
Technologies Driving Our Success
Artificial Intelligence
Automations
Cloud
IVR
Omnichannel
Digital Transformation
Clients
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Interactions Managed
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Revenue Generated for Clients Worldwide
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Case Studies of Excellence
Our Testimonials
I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.
Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.
“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.
I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business
Why MCN is Right for You?
We strive to innovate for every client's specific need
Your Questions Answered
Frequently Asked Questions
An inbound call center is a place that manages numerous phone calls from both customers and businesses seeking support. It aims to ensure customer satisfaction by addressing their concerns, keeping them informed, and providing promotions.
- Handles incoming calls from customers and businesses seeking support.
- Ensures customer satisfaction by addressing concerns, keeping them informed, and offering promotions.
- Provides quick and effective solutions to customer queries
- Gathers valuable customer feedback
- Resolves issues promptly leading to higher customer satisfaction and loyalty
- Offer round-the-clock support to cater to customers in different time zones.
Outbound call center services involve company sales representatives contacting potential customers to create new business opportunities. Instead of waiting for customers to make contact, they take a proactive approach to generate revenue. Agents use persuasion and sales skills to build relationships with prospects, aiming to turn leads into paying customers.
Net Promoter Score is a tool for calculating customer loyalty, satisfaction, and enthusiasm towards a business. Businesses use their data to improve services, enhance customer support, and optimize delivery processes, promoting greater customer loyalty. Understanding customer feedback helps businesses anticipate and address customer behaviors and challenges proactively, allowing them to assist customers before they encounter issues.
- VAs are often already skilled which reduces the need for extensive training.
- Delegate tasks like email management, customer queries, and data entry to VAs, allowing company’s staff to focus on core activities.
- VAs are experienced and skilled in managing tasks independently, reducing the need for constant supervision.
- Offer specialized services in areas like digital marketing, social media, and advanced data management.
- Hiring VAs across different time zones provides round-the-clock customer support.
- Finding and replacing VAs is straightforward due to the global pool of available talent.
- Offloading repetitive tasks to VAs helps prevent burnout and allows for better work-life balance.
- Written documentation of concerns via email makes customers feel their issues are taken seriously.
- Smartphones provide constant access to email, allowing support at any time.
- Allows sending and receiving of documents and images, including faulty items.
- Email support is efficient for those who prefer not to wait on the phone.
- Enables comprehensive issue descriptions and detailed responses.
- Allows for sending surveys and collecting feedback to improve services and measure satisfaction.
- Complements other support channels, improving overall customer experience and brand value.
- Generate extra income from successful transactions.
- Strengthen the connection with customers.
- Contribute to faster revenue increases.
- Boost customer interaction and help retain more clients.
- Provide valuable information about customer behavior for informed decision-making.
- Improve overall customer satisfaction.