Deliver an Exceptional Customer Experience with MCN's Advanced Contact Center Solutions

  • 21+ years of experience in designing Intelligent CX solutions
  • 250+ clients served till now
  • ISO certified
  • Robust Infrastructure
  • 12+ language support
  • Voice Support: Inbound & Outbound
  • Non Voice: Multi-Agent Live Chat Support on Web & WhatsApp
  • Omnichannel Engagement: Calls, Emails, Whatsapp & Web Chats, Social Media Interactions & Much More

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Contact center outsourcing
Contact center solutions
Contact Center solution provider in India

CONTACT CENTER SERVICE

Deliver an Exceptional Customer Experience with MCN's Advanced Contact Center Solutions

We offer phenomenal Inbound and Outbound contact center solutions for our clients, where we use a perfect blend of People, Process and Superb Technology to deliver superior customer experience to their customers. We offer customized solutions, tailor made as per your industry. We have an in depth domain expertise in managing inbound & outbound contact centers for all the verticals. Written communications(W-COM) have always been our forte where we have handled w-com processes at nodal and appellate level.

Intelligent solutions

Comprehensive Services Include

ACQUIRE

 

ACQUISITION
VERIFICATION
ONBOARDING
SALES PROFILING

MANAGE

 

CUSTOMER EDUCATION
GRIEVANCE MANAGEMENT
ASSESSMENT & MANAGEMENT
CUSTOMER FEEDBACK

GROW

COLLECTIONS
REPEAT BUSINESS
UP SELLING & CROSS SELLING
CUSTOMER PORTFOLIO MANAGEMENT

MAINTAIN

CUSTOMER RETENTION
RELATIONSHIP MANAGEMENT

Clients

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Interactions Managed

0 MN+

Revenue Generated for Clients Worldwide

0 MN+

Languages Support

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Case Studies of Excellence

Our Testimonials

Client Discussing with the employee
John H. Bedrd, Jr
Office Manager
☆ ☆ ☆ ☆ ☆

I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.

Vineet Lather
Engineer - Spheros Motherson
☆ ☆ ☆ ☆ ☆

Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.

Mukesh Jain
CEO - Doorserve Solutions
☆ ☆ ☆ ☆ ☆

“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.

Pramod Kumar Pandey
Manager - After Sales - Usha SriRam
☆ ☆ ☆ ☆ ☆

I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business

Why MCN is Right for You?

We strive to innovate for every client's specific need

LET’S ELEVATE YOUR BUSINESS

Ready to enhance productivity and focus on growth? Let us handle the challenges while you concentrate on your core business.

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Your Questions Answered

Frequently Asked Questions

A contact center is a business division that manages customer interactions and queries. It handles inbound and outbound services across multiple communication channels. This includes social media, voice, online chats, telephone, etc. Contact centers provide enhanced personalized data and superior customer profiling due to advanced Artificial Intelligence solutions. It uses technology to monitor conversations, track customer history, and analyze information to enhance service quality and improve customer interactions.
The key difference between the two is agent reliance. Call centers heavily depend on each agent’s performance, while contact centers use automation for repetitive tasks, needing agents to step up for critical cases.

Call centers frequently use scripted responses to ensure consistency and accuracy in customer interactions. Agents follow set scripts to handle common questions and maintain a uniform approach. In contrast, contact centers focus on personalized interactions, allowing agents to customize their responses to meet individual customer needs. Agents have more flexibility to stray from scripts, promoting a more natural and empathetic conversation.
  1. Enables seamless customer interactions across various channels, such as phone, email, live chat, and social media
  2. Customer satisfaction increases due to quick response times, enhancing brand loyalty.
  3. 24/7 availability provides support regardless of time zones.
  4. Outsourcing is more cost-effective than maintaining internal teams.
  5. Specialized expertise ensures efficient and accurate issue resolution.
  6. Enhance brand image and customer retention by creating positive experiences.
Customer relationship management software, or contact center CRM software is used by contact centers to improve customer experiences. It stores customer information, tracks interactions, and streamlines communication and service channels in one system. It helps businesses resolve issues more quickly. It also enables organizations to offer an online self-service option, allowing customers to find solutions and get updates on their cases without contacting support. This boosts customer satisfaction while reducing service costs and response times

A cloud contact center is an online customer service solution that removes the need for on-site hardware and software. It leverages the internet and cloud computing to offer businesses a scalable, cost-friendly platform with various features for managing customer interactions.
It uses cloud-based technology to operate all kinds of customer communications, including email, SMS, social media, etc through a single, user-friendly platform accessible on both mobile devices and desktops.

  1. Inbound call centers handle queries efficiently, delivering quick resolutions and personalized support to enhance customer satisfaction.
  2. With adequate tools, employees can focus on quality service, leading to improved service speed, lower turnover, and reduced operating costs.
  3. Collects valuable feedback and data, helping identify trends and enhance product/service quality.
  4. Fast issue resolution boosts customer satisfaction and loyalty, encouraging repeat business.
  5. Provide 24/7 support to meet customer expectations across different time zones.