Flight to Excellence: Leading CX Services for Aviation
OVERVIEW
Revenue Cures Everything in the Business World
Developing world is emerging as a top aviation market fuelled by rising domestic & foreign tourists, the emergence of cities as global business hubs and strong growth in external trade. Business & leisure travel is continuing to boost growth. Undeniably an Industry with Huge Potential, But the aviation Industry faces challenges like no other like Intense competition, volatile fuel prices, and shifting customer preferences and loyalties are just a few of the factors that make Aviation services an intensely demanding industry.
Mas Callnet helps Aviation companies in the development of growth, sales and profit related business strategies coming from our business process management experts with decades of experience in building new channels of customer acquisition and retention, creating profit center out of your loyalty programs, entering new markets, building and scaling cross selling and upselling program for aviation industry, that will determine their success in increasing their topline and bottomline business.
What we do
OUR SERVICES
Targeted Revenue Enhancement Programs
Empowering Aviation with Cutting-Edge Contact Center Solutions
Assist customers with booking flights, managing reservations, and providing information on flight availability and fares.
Handle inquiries regarding flight schedules, baggage policies, travel requirements, and other general information.
Provide real-time updates on flight status, including delays, cancellations, and gate changes.
Manage frequent flyer accounts, assist with point redemption, and provide information on program benefits
Address customer complaints, gather feedback, and provide resolutions to service-related issues.
Offer customer support in multiple languages to cater to a diverse passenger base.
Provide dedicated support for VIP and corporate clients, including personalized travel arrangements and exclusive services.
Inform customers about promotional offers, discounts, and new services, driving sales and engagement.
Provide technical assistance for airline mobile apps, ensuring passengers can easily access flight information and services.
Assist customers with understanding and paying for baggage fees, seat upgrades, and other ancillary services.
Benefits to Bank on
We strive to innovate for every client's specific need
Innovative revenue enhancement Programs
Brand loyalty services
Revenue Increment
360 degree customer life cycle management
Technologies Driving Our Success
Artificial Intelligence
Automations
Cloud
IVR
Omnichannel
Digital Transformation
Why Us?
Case Studies of Excellence
Our Testimonials
Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.
“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.
I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business