MAKE A CUSTOMER, NOT A SALE
OVERVIEW
The Customer Experience is the Next Competitive Battleground
With the vast array of services in the field of telecom, the near infinite amount of content, choices of value added services and competitive pricing, It is becoming difficult for the telecom service provider to fit into the current business climate. Most of the telecom companies are making efforts into providing next generation innovative solutions to its customers in order to enhance customer experience and attract more and more customers. Mas Callnet, team of business process management experts with decades of experience helps telecom companies in building competitive edge with relevant processes to drive customer acquisition and retention, cross sell and upsell strategies with our digitally advanced and connected workforce necessary to survive and thrive in today’s increasingly aggressive marketplace with aggressive and sustainable growth strategies.
What we do
OUR SERVICES
Analytics and Insights
Telecom Transformation: Strategic BPO Solutions
Handling inquiries, troubleshooting, and service requests.
Managing billing cycles, payment processing, and handling billing disputes.
Providing technical support for resolving issues related to telecom services and equipment.
Managing sales operations, lead generation, telemarketing, and marketing campaign management. Pre to Post. New acquisition - prepaid and postpaid.
Managing the customer onboarding process, including account setup and activation.
Managing administrative tasks such as HR services, payroll processing, and procurement.
Customer retention strategies, loyalty programs, and handling customer feedback.
Benefits to Bank on
We strive to innovate for every client's specific need
360 degree customer life cycle management
Omni channel Enabled customer experience touchpoints
Field Retention Service
Revenue enhancement
Market insights
Realtime VOC capturing
Technologies Driving Our Success
Artificial Intelligence
Automations
Cloud
IVR
Omnichannel
Digital Transformation
Why Us?
Case Studies of Excellence
Our Testimonials
Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.
“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.
I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business