Win your customers for lifetime with AI-powered Omnichannel CX & Customer Support

Take the 360-degree approach to CX

Talk to our experts | Schedule Your No-Obligation Consultation

COMPREHENSIVE SERVICES

Experience the MCN Advantage: Comprehensive 360° Customer Support Solutions

AI Chatbots

Automate and save time with our AI chatbots. They handle routine inquiries and only transfer conversations to human agents when needed, ensuring efficient and effective customer support.

Email Management

Streamline your communications by managing emails and other channels on one platform. Use our intuitive ticketing system to route emails and set up auto-responses effortlessly.

Social Media Suite

Our all-in-one social suite offers comprehensive solutions for social support, social listening, and social publishing. Gain valuable insights such as customer sentiment, Voice of the Customer (VoC), competitor performance, and more, all in one place.

Live Video Chat

Our agents are trained to manage customer support via Live chat. Connect face-to-face with customers to provide personalized, meaningful interactions and resolve issues more effectively.

Omnichannel Support

With MCN, technology support is always an advantage. With DialDee, our advanced omnichannel support tool, your agents can effortlessly engage with customers across all messaging platforms from a single unified inbox. Whether it's email, chat, social media, or SMS, DialDee enables your team to monitor and respond to tickets seamlessly. Even if you don’t have an existing system, our tool ensures you provide consistent, high-quality support across every channel, enhancing customer satisfaction and streamlining your support operations.

Why us?

Why Outsource Call Center Services to MCN?

With 21 plus years of experience of working with clients all across the world, we are able to manage customers in the best possible manner using the most advanced tools and technology. We are experts in providing affordable lead generating opportunities, responding to client questions, and handling technical challenges with ease. Come forward with us to access these invaluable benefits.

Quality Monitoring

Before coming to you, our services go through many levels of inspections, certifications and quality control. To enhance our contact center services, we track and evaluate every call. To preserve quality, we also hold in-depth internal training sessions and timely refreshers.

Robust infrastructure

Our contact centers are equipped with state of art infrastructure. Our IT infrastructure works on hybrid model and all our centres and processes are having business continuity plan in place. We use the latest hardware and our inhouse software team ensures that we get the best tailormade solutions for our clients.

Operational Transparency

We assign dedicated account managers to each of our clients, who provide you with real-time updates on the status and schedule of the projects. We offer 100% transparent pricing. Therefore, when you outsource call center services to us, you can put an end to worrying about hidden fees or unclear terms and conditions.

Complete Data Security

We use the highest security services to ensure 100% data security for our clients. Additionally, we sign NGA agreements before getting into any service agreement which legally obligates us to preserve the integrity of your corporate database.

Low-Cost Advantage

We create tailormade solutions for our clients after deeply understanding the objectives of outsourcing. This approach enables us to price our services strategically and competitively. We have transparent pricing models and our tech enabled approach helps us in offering cost effective solutions for our clients.

AI-Driven Customer Excellence

Transform your customer service with our AI-driven approach, creating personalized and efficient experiences. Each customer interaction contributes to building a more connected and forward-thinking corporate environment, giving your business a unique competitive edge.

Technologies Driving Our Success

Artifical Intelligence

Artificial Intelligence

Automation

Automations

Cloud

Cloud

IVR

IVR

Omnichannel

Omnichannel

Digital Transformation

Digital Transformation

Clients

0 +

Interactions Managed

0 MN+

Revenue Generated for Clients Worldwide

0 MN+

Languages Support

0 +

Case Studies of Excellence

Our Testimonials

Client Discussing with the employee
John H. Bedrd, Jr
Office Manager
☆ ☆ ☆ ☆ ☆

I sleep easier at night knowing the nonosoft team is my corner. Supporting my business and keeping my systems in tip-top shape.

Vineet Lather
Engineer - Spheros Motherson
☆ ☆ ☆ ☆ ☆

Teammas is a supporting tool for my business. The most significant improvements in my business because of Teammas are accurate complaint capture and timely alerts to field them. I see that in the future, service departments will be most benefited with service.

Mukesh Jain
CEO - Doorserve Solutions
☆ ☆ ☆ ☆ ☆

“I get excellent support from the team. Using Teammas has brought efficiency and cost effectiveness in our operations. We have recommended Teammas to other vendors. Businesses that require customer service and SLA management will find the solution useful.

Pramod Kumar Pandey
Manager - After Sales - Usha SriRam
☆ ☆ ☆ ☆ ☆

I got fully developed infrastructure and manpower at the most competitive cost. Teammas gives me an easy and clear layout which helps our work. I would recommended the product to anyone that needs customer support for business

Why MCN is Right for You?

We strive to innovate for every client's specific need

LET’S ELEVATE YOUR BUSINESS

Ready to enhance productivity and focus on growth? Let us handle the challenges while you concentrate on your core business.

Facebook X-twitter Instagram Linkedin

Talk to our experts | Schedule Your No-Obligation Consultation

Your Questions Answered

Frequently Asked Questions

An omnichannel customer experience (CX) involves creating a smooth and consistent interaction for customers across all touchpoints with your business, whether they engage through sales, customer service, or marketing channels. This approach ensures that communication, distribution, and promotions are coherent and integrated across various platforms. It improves customer engagement as it betters the understanding of individual customer’s wants and needs and engages them with a more personalized experience.
A 360-degree customer experience collects all customer details in one place to ensure a seamless and tailored interaction. It tracks every way a customer interacts with a brand, including purchases, customer support, social media activity, and website visits. This helps customer service teams understand everything about the customer and provide better service.
  1. Enhanced Sales and Marketing: Use a 360-degree view to create targeted campaigns based on customer purchase patterns
  2. Deeper Customer Insights: Understand comprehensive customer profiles, including preferences and behaviors, to tailor services.
  3. Personalized Experiences: Utilize aggregated data to offer personalized shopping experiences and relevant financial products.
  1. Betters understand customer activities and preferences, allowing them to create targeted and personalized campaigns that match what customers want.
  2. It gives a complete view of the customer’s interactions, preferences, and purchase history, enabling them to offer personalized help and improve customer satisfaction and loyalty.